IP PBX Installation
On-premise and cloud IP PBX systems for Kenyan businesses — extensions, IVR, voicemail, call recording, ring groups and IP handsets. We size the system, configure the dial plan, provision the phones and hand over a working platform your team is trained on.
Request a QuoteTechnical Specifications
How an IP PBX Works
An IP PBX replaces the old analogue exchange with a server — on a box in your comms room or hosted in the cloud — that routes calls over your data network instead of dedicated phone wiring.
Every desk phone, softphone and mobile app registers to the PBX as an extension. Internal calls never leave the network; external calls hand off to a SIP trunk from a carrier such as Safaricom, Telkom or Airtel.
Call flows — IVR menus, ring groups, time-of-day routing, hunt lists and voicemail-to-email — are configured once and adjusted from a web console as the business changes.
Because it is software, adding an extension, a branch office or a remote worker is a configuration change, not a cabling job.
System Capabilities
On-Premise PBX
A dedicated PBX appliance or server in your comms room — full control, no per-user cloud fees, and calls that keep working on the LAN if the internet drops.
Cloud / Hosted PBX
The PBX runs in a data centre and your phones register over the internet — no server to maintain, and extensions you add or remove on demand.
3CX Deployment
Licensed 3CX installs on-prem or in the cloud, with the web client, iOS/Android apps and WhatsApp and live-chat integration configured.
IVR & Auto-Attendant
Multi-level voice menus that route callers to the right department, with separate open-hours and after-hours flows.
Call Recording & Reporting
Selective or full call recording with searchable archives, plus call-detail reports and wallboards for call volume and answer rates.
IP Handset & Softphone Supply
Yealink, Fanvil and Grandstream desk phones provisioned and labelled, plus desktop and mobile softphones for hybrid and field staff.
Benefits of Automation
- Internal and inter-branch calls become free, and external calls drop in cost on SIP trunks.
- One dial plan across every office — staff dial short extensions wherever they sit.
- Adding a user, a queue or a whole branch is a config change, not a cabling project.
- Voicemail-to-email, mobile apps and CRM screen-pop keep staff reachable and informed.
- Call reporting shows missed calls, wait times and busy periods so you can staff correctly.
- We configure, document and train — then support it, so the system stays healthy.
Where It's Used
Deployed Across Sectors
Ready to Install?
Get a free site survey and technical quotation. Our team responds within 24 hours.
Book a Site Survey