Business Telephony Services
From a single office phone system to a multi-branch contact centre — we design, deploy, port and support IP telephony for Kenyan businesses.
IP PBX Installation
On-premise IP PBX for offices of any size — extensions, IVR, voicemail, call recording, ring groups and IP handsets, configured and handed over.
- On-prem PBX
- IVR & voicemail
- Call recording
- IP handset supply
Cloud / Hosted PBX
A fully managed PBX in the cloud — no server room, softphone and mobile apps, and extensions you add or remove on demand.
- No on-site hardware
- Softphone + mobile
- Scale on demand
- Managed updates
3CX Deployment
Licensed 3CX installed on-premise or in the cloud, with the web client, iOS and Android apps, and WhatsApp and live-chat integration configured.
- On-prem or cloud
- Web & mobile clients
- WhatsApp / live chat
- Licensing handled
SIP Trunking
Safaricom, Telkom and Airtel SIP trunks provisioned and tuned — with redundancy so the business never misses a call.
- Multi-carrier
- Failover routing
- Least-cost routing
- Lower call cost
Number Porting
Port existing landline and DID ranges to a SIP carrier with a managed cutover, so customers keep dialling the same published numbers.
- Keep your numbers
- Managed cutover
- DID ranges
- Carrier paperwork handled
Legacy PBX Migration
Move off PRI/E1, analogue CO lines and old key systems to IP — reusing handsets where a gateway allows and planning the cutover around your working day.
- PRI / analogue replacement
- Gateway for old phones
- Phased cutover
- No number changes
Contact Centre Solutions
Inbound ACD and outbound dialler, agent and supervisor dashboards, IVR call-flows and reporting for sales, support and collections teams.
- ACD & dialler
- Wallboard & reports
- CRM integration
- Call recording
Support & Maintenance
Preventive checks, dial-plan changes, moves and adds, carrier liaison and priority fault response — with genuine spares held in Nairobi.
- Preventive checks
- Moves, adds & changes
- Carrier liaison
- Priority call-out
The Mervonn Advantage
Rapid Deployment
Most PBX cutovers completed inside a week, with numbers ported and staff trained on the new handsets.
Voice-First Networking
We check QoS, bandwidth and SIP security before go-live — so call quality holds up under real load.
Local Support
Carrier liaison, dial-plan changes and priority fault response from a Nairobi-based team, with spares on hand.
Moving Off a Legacy PBX?
Send us your current line setup and extension count — we'll design a system and quote it.
Request a Quote